The Capitol Theatre announced two shows with Phil Lesh & Friends on May 28 and 29 in Port Chester, NY! The Friends will include Warren Haynes and Eric Krasno on guitars, John Molo on drums, and Melvin Seals on keys. While we’ve seen Haynes, Molo, and Krasno play extensively alongside Lesh, it will be Melvin Seals’ first time playing with Phil Lesh & Friends. The Hammond B3 organ wizard was one of the select few who had the distinct privilege of sharing the stage with Garcia during the much celebrated tenure of the Jerry Garcia Band. Melvin Seals On Faithfully Carrying The Torch Of Jerry GarciaWhile the three March dates are sold out for Phil & Friends, ticket information for the May shows is available via the Capitol Theatre website. Tickets go on sale this Friday, March 11th, at 3 PM Eastern.
Ask any Trekkie fan if they are familiar with Mr. Spock, and you will most certainly hear a variety of answers. More than likely, they can quickly characterize his trademark look, rational approach, and recite some of their favorite Spock lines.For the few who may be unfamiliar with Mr. Spock, he was a half-Vulcan half-Human character with pointy ears and eyebrows, and he was one of the three central characters of the original Star Trek series. Mr. Spock served as a Starfleet Officer under Capt. James T. Kirk in the USS Enterprise. His Vulcan side prevented him from showing any emotion, so the character is known for his no-nonsense, logical answers, as well as his signature Vulcan hand salute which was followed by the line, “live long and prosper.”As a credit union, you can take the Vulcan greeting to heart, since you definitely have a vested interested in running a successful and prosperous company for the long haul. Keeping a rational approach in mind, Mr. Spock might advise the following six logical things to know concerning long-term member relationships:Logic #1: Keep a laser focusWhen a member joins your credit union, you probably focus all your attention on them, making them feel like your top priority. You take the time to understand their needs and goals, and craft original non- ‘cookie cutter’ solutions. Over time, it can be challenging to maintain the same level of focus; however, do not allow complacency to set in. Remember, it is cheaper to keep current members than to find and cultivate new ones. In a Forbes article written by Patrick Hull, he cites statistics from the book Marketing Metrics, which states businesses have a 60–70% chance of selling to an existing customer while the probability of selling to a new prospect is only 5–20%. Keep your focus on the existing relationships you have, so they don’t feel the need to shop your competition. And, in the event they do, the level of service you provide will be hard to beat.Logic #2: Seek opportunitiesWhile it is important to pursue potential opportunities to capture new members, it is equally important to keep an eye out for ways your members can improve their finances and lifestyle. Consider sharing an article you wrote or found which described a new process, trend, or insight which might help them reach their financial goals. You could also host workshop on focused on building credit, budgeting, or any of the other numerous financial topics your members are interested in. Or, maybe it’s as simple as educating your members on additional services your credit union now provides that may be relevant for them. That’s the key—the relevance to them. If done with due diligence and with genuine spirit, your members will value your efforts and time taken, which may deepen their loyalty.Logic #3: Accountability alwaysKeeping your commitments and always being honest about a situation ensures your integrity stays intact. Don’t be tempted to tell a little white lie to excuse your missed deadline or your failure to return their call or email. You’ve built trust over time and should value all that it’s worth. Trust can take years to build, but only a second to lose.Logic #4: Stay fascinatingSpock said the word ‘fascinating’ in several Star Trek episodes in a variety of situations. He said, “Fascinating is a word I use for the unexpected.” In your members’ eyes, would they consider your credit union fascinating? Do you take the initiative to stand apart from competitors? Do you have long-term plans for your members? And if so, are they aware of your plans?An article in Entrepreneur magazine details how Sally Hogshead coined the term ‘fascination advantage,’ while working as a creative director for brands such as Coca-Cola, BMW, Nike, and Mini Cooper. She explains, “You don’t live on a desert island. It’s about figuring out the specific aspects of who you are that are very valuable to people, and the ones that aren’t.” Fascinate your members with your story, your plans, and your passion to succeed.Logic #5: Encourage feedbackKeep the lines of communication open and encourage feedback. Your members rely on you to keep them abreast of everything from the status of projects to roadblocks you may have encountered. Conversely, don’t assume your member is happy with the outcome of the latest project. Constructive criticism should be appreciated and will help you solve any issues of concern and, if necessary, enables you to make adjustments on upcoming projects. Logic #6: Remain thankful in an ‘old school’ wayWhen was the last time you went old school and actually sent a member a handwritten note of thanks? Yes, you could send a text or email, but it just doesn’t carry the same weight as taking the time to write a note. Don’t underestimate the value of a genuine expression of gratitude. Take the time to hand write a note, and send it off via snail mail. Everyone likes to feel special and appreciated; authenticity will shine through. A Houston Chronicle article points out the significance of thank you notes by stating most business people know to verbally say thank you after a meeting, but that’s where the communication ends. Unfortunately, many businesses may be missing out on an opportunity to stand out from the crowd—the extra time and effort in a handwritten communication can help strengthen potential member relationships or reinforce current ones.You recognize your level of success is dependent on maintaining positive relationships with existing members. There’s a lot of time, work, and effort associated with this endeavor, as well much to gain. Also, you are quite aware it is illogical to think members will continue conducting business with you just because they have been around since you opened shop. Stay in it to win it. In the immortal words of Mr. Spock, “Live long and prosper.”What happened when three credit unions ditched the ancient CPI model and switched to a program built to meet the needs of today’s consumers? Click here to read our case study! 72SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Kristy Moore Kristy Moore joined SWBC in 2007 with extensive experience in the marketing of lending and insurance products, as well as technology services. At SWBC, she guides strategy and manages a … Web: https://www.swbc.com Details
The Latest: Berrettini hits around-the-net winner at US Open September 3, 2020 The 19-year-old Anisimova, a surprise semifinalist at the French Open last year, steadied her game in the second set and pulled away. The 16-year-old Scott is ranked 637th and was coming off her first tour-level victory in the opening round Tuesday when she made her debut in the main draw of a Grand Slam.Anisimova, who is seeded 22nd, won the girls’ singles at the Open in 2017.___12:55 p.m.Tsvetana Pironkova has pulled off an upset to reach the third round at the U.S. Open, her first tournament after a three-year break to focus on motherhood. At 5-all in the third set of his third-round victory, the 2019 semifinalist sprinted to his right, far wide of the doubles alley, to get to a ball that seemed completely out of reach and somehow laced a forehand that went between the net post and the chair umpire, curling in for a winner.In a wonderful display of “act like you’ve been there” vibes, Berrettini simply turned around and strutted away. No wild celebration. There was still a match to win, and soon enough it was over, with the sixth-seeded Italian beating Ugo Humbert 6-4, 6-4, 7-6 (6).___4:55 p.m. ___1:55 p.m.Second-seeded Dominic Thiem earned a spot in the third round of the U.S. Open with a 6-3, 6-3, 6-1 win over over Sumit Nagal. Thiem, who turned 27 on Thursday, faces 2014 U.S. Open champion Marin Cilic in the next round. On the women’s side, ninth-seeded Johanna Konta had an early exit at Flushing Meadows. Romania’s Sorana Cîrstea knocked off Konta 2-6, 7-6, 6-4 to earn her spot in the third round.____ Vasek Pospisil beat fellow Canadian Milos Raonic 6-7, 6-3, 7-6, 6-3 to advance to the third round of the U.S. Open.Pospisil has been strong since returning from surgery last year on a herniated disk and helped Canada reach the 2019 Davis Cup final. He was strong over the last three sets to hold off the 25th-seeded Raonic.It’s been a strong start at Flushing Meadows for the Canadians. Montreal’s Felix Auger-Aliassime and Denis Shapovalov of Toronto also won their men’s opening matches to send four men into the second round for the first time since 1959.Pospisil is into the third round of the U.S. Open for the first time in his career. Raonic has never advanced past the third round of this tournament. He seemed poised for better things after reaching the final of the Western & Southern Open.Pospisil next plays No. 8 Roberto Bautista Agut. Pospisil and No. 1-ranked Novak Djokovic would be the co-presidents of a new group they are trying to set up to represent men’s professional tennis players. The fourth day of play is underway at the U.S. Open, with Serena Williams, reigning Australian Open champion Sofia Kenin, Andy Murray and Dominic Thiem among those scheduled to take the court. Williams faces Margarita Gasparyan, who is ranked No. 117. The forecast calls for partly cloudy skies with a high of 76 degrees.___More AP tennis: https://apnews.com/apf-Tennis and https://twitter.com/AP_Sports Pironkova, who has no ranking because of her layoff, beat No. 10-seeded Garbiñe Muguruza 7-5, 6-3.A 32-year-old Bulgarian, Pironkova left the women’s tour to give birth to her son Alexander in April 2018. She is playing in her 12th Open but her first since 2016, and it’s her first tournament since Wimbledon in 2017.She finished with an ace for her 22nd victory against a top-20 player.___11:25 a.m. Associated Press Share This StoryFacebookTwitteremailPrintLinkedinRedditNEW YORK (AP) — The Latest on the U.S. Open tennis tournament (all times EDT):5:30 p.m.Matteo Berrettini produced a memorable shot at the U.S. Open — and a reminder that the rules of tennis don’t say the ball must go over the net. Around the net is just fine, too. 1:10 p.m.Reigning Australian Open champion Sofia Kenin has won her second-round match at the U.S. Open against unseeded Leylah Fernandez 6-4, 6-3.Seeded No. 2, Kenin had more winners than unforced errors and never faced a break point. The American has lost in the third round at the Open each of the past three years, and will try to snap that streak Saturday.___Amanda Anisimova has won a matchup of American teenagers, rallying past wild card Katrina Scott 4-6, 6-4, 6-1 in the second round of the U.S. Open.
FILE PHOTO: Mauricio PochettinoManchester, United Kingdom | AFP | Mauricio Pochettino has labelled Manchester City as Champions League favourites, but the Tottenham manager insists his side can end their challenge even without Harry Kane.Pochettino’s team will defend a slender 1-0 advantage at the Etihad Stadium on Wednesday.City are chasing an unprecedented quadruple and many have tipped them to win the Champions League for the first time this season.Although Tottenham have the lead in the tie, the absence of star striker Kane with his latest ankle ligament injury could tip the scales in City’s favour.Pochettino agrees that Pep Guardiola’s formidable squad are worthy of the favourites’ tag.But he is convinced Tottenham are capable of upsetting the odds.“Of course it is going to be tough, Manchester City is one of the best teams in the world and a clear favourite to win the Premier League and Champions League,” Pochettino told reporters on Tuesday.“It is difficult when Manchester City plays a final like they will play tomorrow.“For us to beat them in the first leg was an amazing result, but the tie is still open. What we have is the belief.“We are going to fight and hope for a very good performance. You need a bit of luck in important moments in the game.“It will be an amazing challenge. I’m so motivated and excited to play the game. At 8 o’clock tomorrow it will be a battle.”Tottenham’s chances of completing a famous victory would be improved if England midfielder Dele Alli can start after suffering a fractured hand in the first leg.Alli missed Saturday’s win over Huddersfield, but has travelled with the team to Manchester.Pochettino will decide whether to start Alli against City after his squad’s training session on Tuesday.“We need to assess him. We are going to have the last training session today and then to decide if it’s possible he can be in the starting 11 or on the bench,” Pochettino said. With Kane sidelined, the pressure will be on South Korea forward Son Heung-min to fill the void.– Belief and fight –Son has thrived without Kane this term and the Argentine coach is confident he will rise to the challenge again.“Of course, he is doing a fantastic job this season. After November I am so happy with him,” he said.“It is not only Son. We have other offensive players. Now we need the quality, effort and the belief to go and fight.”Pochettino has a friendly rivalry with Guardiola dating back to the pair’s time as managers of Espanyol and Barcelona respectively.But Pochettino, still waiting to win his first major trophy as a coach, doesn’t put himself on the same level as Guardiola, who has won every top prize in his glittering career.“I think he won 25 trophies. He is the most successful manager in the last 10 years for sure. For me, to win a title with Tottenham is a massive dream,” Pochettino said.“What he is doing is unbelievable. It shows his quality. But at Espanyol, Southampton and now Tottenham, they are different projects than Barcelona, Bayern Munich and Manchester City.”Brazil legend Ronaldinho, Pochettino’s former team-mate at Paris Saint-Germain, has tipped Tottenham to win the Champions League and the Spurs boss urged his players to take confidence from that bold prediction.“In football all can happen. It’s good that people like Ronaldinho say we can win,” he said.“Why not? The players need to listen to that. Maybe it can increase our belief to beat an amazing team like Manchester City.”Pochettino looked confident enough when he faced the media, joking that he wanted the press conference to go on longer so he could soak up his progress to the latter stages of the Champions League for the first time.“I’m comfortable. It’s the quarter-finals of the Champions League, let me enjoy it a little bit! I only won three Catalonia Cups, this is a bit different,” he grinned.Share on: WhatsApp
There are no reports of injuries and it is not know how many people were onboard or what type of plane was involved.Stay with 850 WFTL for the latest.This is a developing story Boynton Beach police and fire have responded to reports of a small plane that crashed in the Dos Lagos neighborhood between Miner Rd. and Gateway Blvd. Friday afternoon.We have responded to a plane that has crashed behind a home in the Dos Lagos community. Media staging will be on Miner Road – there is an overpass in the 1400/1500 block. PIO headed there.— Boynton Beach Police (@BBPD) March 6, 2020