December 2nd morning news, according to dangdang.com user encountered false single event, dangdang.com just sent a statement to Sina Technology, said users can reject malicious orders, unclear circumstances, goods can be returned unconditionally. Dangdang.com said at the same time, have an alarm to the public security bureau network security center, will assist the relevant departments to thoroughly investigate the matter.
recently has a user to reflect Dangdang, in the absence of orders under the circumstances are subject to payment on the books. Dangdang confirmed the matter, saying it may be a rival to frame it. In a statement issued today, Dangdang said it has confirmed the order confirmation process and methods, and through technical means to trace the source of malicious orders.
Dangdang also reminded that if users encounter such malicious orders, you can choose to refuse to accept. If the user receives payment under unknown circumstances, you can contact Dangdang customer service does not affect the sale of goods within two days of unconditional return within 7 days.
at the same time, Dangdang has been to the Beijing Municipal Public Security Bureau network security alarm center, and report to the Beijing trade and industry bureau. Dangdang.com said it will continue to spare no effort to assist the network of police and the business sector in order to thoroughly investigate the matter as soon as possible. (Han Zhi)
The following is the full text of the statement Dangdang
Dangdang recently received customer feedback, in the absence of orders, but received the need for cash on the books. Dangdang.com after an investigation found that during the ten anniversary, dangdang.com employees and some publishers who first received such unknown orders, all cash on delivery. After such orders began to involve the Internet and e-commerce industry, and thus quickly lead to media attention.
by dangdang.com verification found that all such orders for cash on delivery, the most is the best-selling book and set, and even repeated orders to the same address, thus increasing the workload of dangdang.com logistics and caused distress to the customer. Dangdang.com hereby suggest that if you encounter such malicious order, can choose to reject; as in unclear circumstances of receipt of payment, can contact customer service in goods dangdang.com two sale does not affect the case within 7 days unconditional return.
such malicious orders not only to the loss of Dangdang, to bring unnecessary trouble to consumers, and thus damage the entire e-commerce environment and integrity of the system. "Cash on delivery" service is the first launch of Dangdang years ago, has become China’s B2C e-commerce business practices. Despite the increase in the number of users choose to pay online year by year, cash on delivery is still the majority of online shopping users, especially the new online shopping users and the most secure way to pay.
Dangdang verification immediately after confirmation of the order of the process and methods and technical means to trace the source of malicious orders. At the same time, respectively, to the Beijing Municipal Public Security Bureau network security alarm center, and report to the Beijing trade and industry bureau. In order to safeguard the interests of consumers, dangdang.com will continue to spare no effort to assist the network of police and the business sector in order to make a thorough investigation of the matter, "