FairPoint customer service call center returns to service

first_imgAt approximately 2:30 p.m. today FairPoint Communications restored access to its customer service call centers. Customers are now able to call the Consumer, Small Business or Repair Service Centers. The company appreciates its customers patience while they worked through this problem. FairPoint will increase the number of technicians working over the weekend to respond to any backlog of customer service reports resulting from the call center outage. Though at this time FairPoint s focus has been on restoring access to the customer service centers, a full review of the root cause of the outage will be conducted.last_img read more

A small lesson from a large project

first_imgA trait of my elementary school teaching years, I often find that children’s literature captures lessons still applicable in adulthood. It’s strange, as adults, we spend hours digesting complex situations, analyzing and cross-referencing data, studying focus groups, research and the like; and still often times the solutions can be a simple as the lessons inspired by grade-school stories and nursery rhymes.Within our organization, I spent months purposing, convincing, and training our teams to care about member experience.  Creating compelling cases to better understand member’s needs – not just on a transactional level – but to truly understand how it feels to be a member. Within this I had my own visions – creating process efficiencies, enhancing workflows, telling stories to our leaders with data.  What I did not anticipate was that when I asked our teams to capture the feelings of our members—they would do just that.As our team members were empowered to engage with our members differently, the member’s stories were given a voice, and our CRM became the vehicle calling these stories to life. Transforming beyond just a call center or branch, our front lines felt empowered to use our CRM not just as a means for problem resolution, but as an engine to create impact. continue reading » 52SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblrlast_img read more

Coronavirus: Serie A to be played behind closed doors

first_imgRelatedPosts Vidal lands in Milan to complete move from Barca to Inter Napoli Coach: Osimhen young lad with old brain Live stream Premier League, La Liga, Serie A on Showmax Pro this weekend Serie A football matches will be played behind closed doors until at least April 3 due to coronavirus concerns, the Italian Government has confirmed. Several Italian games have already been postponed, including the Coppa Italia semi-finals between Juventus and AC Milan and Napoli vs Inter Milan. The government has now taken proceedings one step further, the decision confirmed at a press conference on Wednesday evening. It is not just domestic football impacted, however, with Atalanta’s Champions League match against Valencia also set to be played in an empty Mestalla stadium in Spain. Italy has been highly affected by coronavirus. A total of 107 people have now been killed by the disease in Italy, with more than 3,000 cases confirmed across the country. Italian sports minister Vincenzo Spadafora previously said they were moving towards the decision to close the stadiums to the public, and the government – in an effort to prevent the virus from spreading further – have now done so. The decision has received support from those in Italy, including Inter Milan president Steven Zhang. Speaking before the official decision, Zhang told BBC Sport: “Closing doors but continuing matches is the right thing to do. “From a moral standpoint, as president of a football club and a manager in an organisation who are involved in these events, I just cannot accept this kind of proposal and I cannot let public health be put in this difficult condition. “It doesn’t matter what kind of game it is, it doesn’t matter if it was 24 hours or 48 hours, we knew the situation was not going to be gone.” It remains to be seen whether there will be further disruptions and postponements, but with the fixture list falling further behind schedule, time is running out should matches need to be rescheduled.Tags: AC MilanCoppa ItaliaInter MilanMestalla StadiumNapoliSerie ASpainVincenzo Spadaforalast_img read more