FairPoint customer service call center returns to service

first_imgAt approximately 2:30 p.m. today FairPoint Communications restored access to its customer service call centers. Customers are now able to call the Consumer, Small Business or Repair Service Centers. The company appreciates its customers patience while they worked through this problem. FairPoint will increase the number of technicians working over the weekend to respond to any backlog of customer service reports resulting from the call center outage. Though at this time FairPoint s focus has been on restoring access to the customer service centers, a full review of the root cause of the outage will be conducted.last_img read more

Top 3 recovery strategies for credit unions

first_imgWhen you start to think about Credit Union DR Strategies it can be overwhelming. It was hard to identify just 3 of the many strategies needed but here is my top 3  disaster recovery strategies for credit unions.Strategies:CommunicationsSystem(s)/Data RecoveryNetwork ConnectivityCommunications is key in many ways and there are so many channels that can be used. Internal communications are used to help in the recovery efforts. External communications are used to notify members of impacted services and media notification so you get your story out before the rumor mill starts churning and people start making up stories about what happened. Identifying the most common ways your credit union communicates will help determine which channels (voice, email, SMS, website, social media, etc.) to focus your recovery efforts. continue reading » 2SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblrlast_img read more